1. Introduction

Welcome to Sainsei ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services (collectively, the "Service").

By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

2.1 Information You Provide

• Account information (name, email address, organization details)
• Profile information and preferences
• Content you create, including learning campaigns and responses
• Communications with us (support requests, feedback)

2.2 Information We Collect Automatically

• Device information (device type, operating system, unique device identifiers)
• Usage data (features used, time spent, learning progress)
• Log data (IP address, browser type, access times)
• Mobile app analytics and crash reports

2.3 Information from Third Parties

• Authentication providers (Google, Apple, Microsoft)
• Analytics services and advertising partners
• Social media platforms (if you choose to connect)

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Service
• Create and deliver personalized learning experiences
• Send you notifications and updates about your learning progress
• Process transactions and manage your account
• Communicate with you about the Service
• Analyze usage patterns to improve our platform
• Ensure security and prevent fraud
• Comply with legal obligations

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

4.1 With Your Consent

We may share your information when you explicitly consent to such sharing.

4.2 Service Providers

We may share information with trusted third-party service providers who assist us in operating our Service, including:

• Cloud hosting and storage providers
• Analytics and monitoring services
• Email and notification services
• Payment processors

4.3 Legal Requirements

We may disclose your information if required by law or in response to valid legal requests.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication mechanisms
• Employee training on data protection

6. Data Retention

We retain your personal information for as long as necessary to provide our Service and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Objection: Object to certain processing activities
• Withdrawal of Consent: Withdraw consent where processing is based on consent

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience and analyze usage patterns. You can control cookie settings through your browser preferences.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information during such transfers.

10. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

12. Contact Us